Below you will find answers to the most frequently asked questions regarding the Orange Livebox in the broadbandbuyer forums.
Simply click on a question to see the answer.
Connecting to the Livebox using a Computer.
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How do I setup my Livebox manually without using the installation CD?
Click here for a guide on how to setup your Livebox manually without using the installation CD. |
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How do I connect to the Livebox with a 3rd Party Wireless Adapter using Windows?
Click on your version of Windows to see illustrated instructions:
Windows XP (Up to Service Pack 1) - Coming Soon
Windows XP Service Pack 2
Windows Vista
Other formats of Windows do not have Windows Zero Configuration, so you will have to use 3rd party software for those. |
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How do you connect a MAC to the Livebox wirelessly using Airport?
Click here for the tutorial, courtesy of Bramley Apple
If you encounter problems, it is advised that you use Bramley's old tutorial instead. |
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I cannot install my Livebox because I've lost my installation CD and/or Rescue CD. Can I download a new one?
Yes you can, but you need to make sure that you download the correct file. Select one from the table below which best matches your needs.
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Filesize |
Branded? |
Connections |
Rescue Software Firmware? |
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Wireless |
Wired |
Inventel |
Speedtouch |
| Download 1 |
14.2Mb |
Wanadoo |
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| Download 2 |
43.6Mb |
Orange |
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| Download 3 |
94.8Mb |
Orange |
No |
Yes |
Yes |
Yes |
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| Link 1 |
N/A |
Speedtouch (121g) |
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| Link 2 |
N/A |
Speedtouch (122g) |
No |
Yes |
No |
N/A |
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All the downloads above are ZIP files and if you are running Windows XP and above, you will be able to open them and extract the files into a folder on your computer. If you cannot do this, please try downloading and installing WinZip. It is strongly advised that you burn the contents of these files onto CDs using CD/DVD burning software, so that you always have a hard copy to hand in case anything goes wrong.
The types of files found by following any links above cannot be confirmed, but the links do take you to the appropriate official website where you can download the drivers. |
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I cannot install my Livebox because I don't have an Ethernet socket on my computer. What can I do?
If you do not have an Ethernet socket on your computer, you may want to try one of the following:
- USB dongle
- PCI card
- Have the Ethernet port added to your computer by having an Ethernet Network Card installed, either by a trained technician of by visiting your local computer shop.
- Add built-in wireless functionality to your desktop PC by having an 802.11g Wireless Network Card installed. Again, seek the help of a technician when having it installed.
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Connecting to the Livebox using a Games Console. |
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How do I connect my PlayStation 2 to my Livebox?
- If you have the original PS2, make sure that a Network Adapter (Sold seperately) is securely screwed onto the back of the PS2's expansion port.
If you have the newer slimline PSTwo then you already have a network port.
- Connect an Ethernet (RJ-45) lead to the PS2 via the network port and connect the other end to any available network port on the Livebox (Either red or yellow port is fine).
- Make sure your Livebox is online (Solid @ light on the Livebox).
- Insert the Network Adapter Disc into the PS2 and follow the onscreen instructions.
At time of writing, there is no wireless option for a PS2. |
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This is what you need if you have a standard PS2. |
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If you have the slim PS2, you will already have the port. |
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How do I wirelessly connect my Portable PlayStation (PSP) to my Livebox?
Remember: In order to effectively connect the PSP to the Livebox wirelessly, you will most likely need to change the security of the Livebox to "WEP security only", since by default it uses is both WEP and WPA simultaneously. Instructions on how to do this are included in this FAQ, titled "How do I change the security settings of my Livebox?". Be sure to follow these instructions before attempting to connect the PSP.
- Flick the WLAN switch on the left of the PSP to the on position (upwards).
- Go to the "Settings" menu and scroll down to the bottom. Select "Network Settings" and press X.
- Select "Infrastructure Mode" and press X.
- If you get the title "Select a connection to edit", select "[New Connection]" and press X, otherwise continue to the next step.
- Choose a name for the connection and press -> on the d-pad to continue.
- Under the "WLAN Settings" select "Scan" and press X.
- The PSP will scan for the Livebox. Once it's found it, select it from the list and press X.
- The next screen will show the SSID of the access point (The name of the Livebox). Press -> on the d-pad.
- Under "WLAN Security Setting" select "WEP" and then press -> on the d-pad.
- Punch in the WEP key for the box in CAPITAL LETTERS and with no spaces. When returning to this screen after pressing in the WEP key, the key will only show up as "********" (8 stars). Don't worry about this and press ->.
- Under "Address Settings", select "Easy" and press ->.
- The next screen just shows a summary of the connection settings, titled "Setting List". Just press -> again.
- The next screen will read "Press the X button to save the settings". Do so, and another screen will appear asking you to test the connection.
- At this point, press the 1 button on the Livebox to put it into pairing mode, then press X on the PSP.
- If everything is successful, a large summary screen should appear. So long as there's an IP address assigned to the PSP and the Internet Connection shows as "Succeeded" (This last setting is at the very bottom of the screen. Press down to scroll) then you know everything is OK.
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This is what makes it all possible. |
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How do I wirelessly connect my Xbox 360 to my Livebox?
Click here for acjwalker's guide for connecting an Xbox 360 wirelessly. |
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You will need one of these (often sold seperately). |
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How do I wirelessly connect my Nintendo DS to my Livebox?
Remember: In order to connect the Nintendo DS to the Livebox wirelessly, you will need to change the security of the Livebox to "WEP security only", since the Nintendo DS does not support any other form of wireless security. Instructions on how to do this are included in this FAQ, titled "How do I change the security settings of my Livebox?". Be sure to follow these instructions before attempting to connect the Nintendo DS.
- Turn on your Nintendo DS (Lite or otherwise) and load your game.
- Make your way through the menus until you manage to reach the screen shown to the right (Refer to your game's instruction manual on how to find this, as it is different with most games).
- Tap the blue box, labelled "Nintendo Wi-Fi Connection Settings".
- On the next screen, tap on an empty connection box.
- Tap "Search for an Access Point". The DS should now have found the Livebox with a RED padlock next to it.
- Tap the name of the Livebox and enter the WEP key for it. Be sure it's in CAPITAL LETTERS and with no spaces, then tap "OK".
- Tap OK again to save the settings.
- Next, put the Livebox into pairing mode by pressing the 1 button on the back of it. Once you have confirmed that the wireless light on the Livebox is flashing slowly, tap "OK" on your DS again to test the connection.
- Once the connection test was successful, make your way out of the connection setup screens by tapping "Back" until you reach your game menus.
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Re-configuring the Livebox. |
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I want to reconfigure the Livebox firewall so that I can use certain programs and games on my PC. How do I do this?
Click here for firewall configuration tutorials for a wide range of PC programs and games. |
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How do I change the wireless channel of my Livebox?
Remember: It is advised to use a wired ethernet connection to do this. Using a wireless connection would work however, but when changing the wireless channel you will be disconnected for a couple of minutes.
- Log onto the Livebox configuration screen, either by opening a browser and typing in 192.168.1.1, or by double clicking on "Configure The Livebox" on your desktop.
- Type in the username and password for the Livebox (NOT your broadband account) and click OK.
The default values here are "admin" and "admin" for both the username and password.
- Navigate through the menu on the left:
Security -> Wireless Connection
- Change the "channel number" to any other number (I recommend #7) and then click Submit.
- Wireless Channel is now changed.
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How do I Factory Reset my Livebox?
Remember: Doing this will bring the Livebox back to it's factory default settings. Any reconfigurations you've made to the Livebox (including username and password, wireless and firewall configurations) will be LOST!
- Pull the power lead out of the livebox (leaving it still plugged into the wall socket)
- Hold down the 1 button on the back of the Livebox
- Plug the power lead back into the Livebox
- Keep holding the 1 button for 10 seconds after you have plugged the power lead back in, and then let go.
- Give the Livebox about 2 minutes to reboot itself.
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This is the button you use to reset (circled). |
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Can the Livebox be used to connect to other ISPs?
By default you can't. The Livebox requires that one of the following is in the username, otherwise it will never try to log onto the internet:
@fs
@bb1.freeserve.co.uk
@bb2.freeserve.co.uk
@bb3.freeserve.co.uk
@bb4.freeserve.co.uk
Also as well, there are other settings stored within the Livebox that may need changing as well, such as virtual circuit, multiplexing and encapulation settings. These settings cannot be accessed on the Livebox through conventional means.
Some people have manually reprogrammed their boxes so that they can be used for other ISPs, but this requires alot of technical knowledge. |
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How do I change the security settings of my Livebox?
Remember: It is STRONGLY advised to use a wired ethernet connection to do this. If you change the settings using a wireless connection, you will be disconnected once the changes have been applied. If you have any wireless devices that are configured to connect to the Livebox already, please bare in mind that you will need to re-configure these devices to connect them to the Livebox again.
- Log onto the Livebox configuration screen, either by opening a browser and typing in 192.168.1.1, or by double clicking on "Configure The Livebox" on your desktop.
- Type in the username and password for the Livebox (NOT your broadband account) and click OK.
The default values here are "admin" and "admin" for both the username and password.
- Navigate through the menu on the left:
Configuration -> Advanced -> Wireless
- You will be presented with four different "radio button" options:
- WPA or WEP security
- WPA security only
- WEP security
- No security
- Select the one that you want (or need) and then click on "Submit".
- On the next screen, click the "Apply the configuration now" button, and the Livebox will reboot itself. Once it has rebooted, your changes will take effect.
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Other Hardware Questions. |
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I've got my Livebox. Where's my wireless adapter?
Wanadoo Liveboxes used to include wireless adapters, but since they became Orange, Liveboxes are supplied without them. If you have a PC or Laptop that's wireless already then it should be able to connect to the Livebox. If you need a wireless adapter, Orange sell them for £24.99 but they can be found online for cheaper than that. |
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Where can I find more information about Orange's wireless adapters?
Orange have supplied three different adapters:
1. The Inventel Wireless adapter, no longer available. Uses the Wanadoo Livebox install CD to install all the needed drivers and software.
2. The Speedtouch 121g Wireless Adapter, which was provided by Orange for a while (Details).
3. The Speedtouch 122g Wireless Adapter, which Orange now sends out to customers (Details).
4. Orange are starting to supply new adapters, made by Belkin or Netgear. More information coming soon.
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Old Inventel Wireless Adapter. |
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Speedtouch 121g Wireless Adapter. |
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New Speedtouch 122g Wireless Adapter. |
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There are lots of unused ports on the Livebox. What are they for?
Red/Yellow Ethernet Ports
To connect computers and/or videogame consoles to the Livebox using an Ethernet (RJ-45) cable. The yellow port in particular is used for recovering the Livebox's firmware if it breaks, although it can also be used to simply connect a 2nd PC to the Livebox with a wire. If more than 2 PCs need a wired connection, a "switch" hub can be connected to either of these ports to provide additional connections.
USB "A" port
This is located underneath the 1 and 2 buttons on the back of the Livebox. This port is for a USB Printer or storage medium (e.g. external HDD), to turn the Livebox into a printer and/or file server, as it were. A printer or HDD connected in this manner can theoretically be used by any device connected to the Livebox, including wireless laptops. Settings regarding this can be found under "LivePrinter" on the configuration screens of the Livebox.
Unfortunately, this is not currently supported by Orange but hopefully it will be soon.
USB "B" port
This is located next to the yellow Ethernet port. This is primarily used for recovering the Livebox's software if it goes duff. This is achieved by taking a standard A-B USB cable (often used for printers and scanners) and connecting a PC to the Livebox via this port. Orange's French customers also use this port to provide an additional "wired" connection to the Livebox. Some UK customers have reported similar results but by default, the port is not used in this manner in the UK.
PCMCIA Card Bus slot
This is the long thin slot next to the USB "B" port. This is not currently in use. Orange have claimed that they will be using it as an expansion slot so the Livebox can support additional services. However, this port is going to be excluded from future Liveboxes. |
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I want to connect an existing hub, switch or router to my Livebox. How can I do this?
Click here to see how Solutech did it. |
